Where do you currently ship to?
We currently ship to all 50 states in the United States, APO or FPO addresses free of charge. We can ship outside of the United States however, for an additional shipping charge. Shipping charges are calculated at checkout.
How much does a OLIA BOX subscription cost?
The monthly subscription fee is $24.99 for 2-3 jewelry pieces and is non-refundable.
Are there any hidden fees?
There are no hidden fees. All you have to pay is your monthly subscription fee and this includes shipping charge. NOTE: Shipping varies for all residents outside the US.
Do you accept all cards?
We currently accept all major credits including Visa, Mastercard, American Express and Discover cards. We also accept debit cards and prepaid credit cards.
ORDER & SHIPPING
Do I have to order my OLIA BOX every month?
No. Your OLIA BOX subscription renews itself automatically every month, so there is no need to order each month. However, you may cancel at any time.
What if I’d like to order a OLIA BOX for one month ONLY?
You may order a box as a ONE TIME purchase by either subscribing and placing your account on hold/cancel after the first month. Or, you also have the option to purchase a Gift Box. This will only be a ONE TIME charge.
Can I skip a month?
Of course! simply log into your account and place your subscription service on hold until you are ready for more jewelry!
When can I expect my first shipment?
Our Boxes ship from the West coast with an estimated delivery time of 10-15 business days from the date your order was placed. We do our best to shipping packages sooner than the days provided. Your tracking number will be emailed to you once available.
When is the payment taken out of my account?
For a monthly subscription, payment is taken out for your account on the date you initially subscribe. Example, you signed up on Jan 1st. Your payment will be charge every 1st of the month.
What happens if I don't have enough money to pay on the day you charge my account?
If you are a OLIA BOX member, we will attempt to charge your account on the day the payment is due. If the card declines you will be notified and we will attempt 2 more times thereafter. Your OLIA BOX will not be shipped until the payment is processed.
Will I be able to track my shipment?
Yes! We will email you your tracking number once available. This tracking number can be entered at usps.com for shipment information and status updates.
Can I return my OLIA BOX for a exchange?
We offer ONE swap a box on a yearly subscription. If for some reason you are not satisfied within the first 14 days of receiving your jewelry, send back the unworn items for a box swap. No questions or hassles! We want you to be happy!
Do I have to pay for shipping?
No - shipping is free to all residents within the US. Residents outside the US will be charged according to their shipping destination. You will only pay for shipping on swap a boxes when you send back your box.
What are my shipping options?
We offer shipments through United States Postal Service (USPS).
How are shipping charges calculated?
Shipping charges are calculated based on the weight and destination of the package.
MY OLIA BOX
Where is My Account/how do I access it?
You can access your account by signing in to your account on www.oliabox.com and selecting "My Account" or “Log In” on the top right hand side of the page.
How do I change my billing/delivery address?
To change your shipping and/or billing address please log into your account and update your information.
How do I change the answers to my Style Preferences?
Please email firstname.lastname@example.org with the changes you'd like to make. And if their are specific styles that you are looking for please also be specific about that as well.
Can I cancel my subscription?
You may cancel your monthly recurring subscription at any time; however your first shipment cannot be canceled and is non-refundable.
How do I cancel my subscription?
To cancel your subscription please log into your account and cancel your subscription. Otherwise, please email Customer Service @ email@example.com PRIOR to your payment being processed.
What should I do if a jewelry piece is missing or damaged?
If your jewelry has arrived damaged/missing please email us at firstname.lastname@example.org. Please include the word damage or missing in the subject of your email, along with an image of the damaged item, as this will help to expedite your request.
I am allergic to certain products. What should I do?
Unfortunately, we cannot accommodate for allergies. However, we seek to choose products that are safe and lead-free for use by the majority of customers.
Why can't I log into my account?
You may have mistyped your email address when creating your account. Please send an email to email@example.com